Goal: Streamline operations for efficient order fulfillment and exceptional customer experience that builds loyalty and positive reviews
Set Up Professional Packaging System: Purchase collectibles packaging supplies including bubble wrap, protective boxes, and branded materials
- Create standardized packaging process with fragile item protection for all Labubu figures
- Expected result: Professional packaging that prevents damage and enhances unboxing experience
Configure Shipping Insurance: Set up shipping insurance for all items over $50 value
Implement Tracking Systems: Provide tracking numbers for every shipment with automated email notifications
- Set up tracking integration with your selling platforms for automatic updates
- Expected result: Customer confidence through real-time shipment visibility
Create Customer Service Templates: Develop response templates for common inquiries about authenticity, shipping, and returns
- Include authenticity guarantee language and return policy details
- Expected result: Consistent, professional communication reducing response time to under 2 hours
Establish Return/Exchange Policy: Create clear return policy for damaged items and authenticity disputes
- Offer 30-day returns for damaged items with photo evidence requirements
- Expected result: Customer trust through fair return policies and dispute resolution
Set Up International Shipping: Configure customs documentation and international shipping options
- Prepare standard customs forms with proper collectibles classifications
- Expected result: Global market access with compliant international shipping
Implement Quality Control Checks: Create pre-shipping inspection checklist for every order
- Verify authenticity, condition, and packaging quality before shipment
- Expected result: Zero defective shipments and maintained reputation for quality
If shipping costs are too high: Negotiate bulk shipping discounts with carriers or use shipping software for better rates
If international customs issues arise: Partner with customs brokers or use specialized international shipping services
If customer complaints increase: Implement feedback collection system to identify and address recurring issues proactively
You'll know you're done when: You have efficient operations delivering exceptional customer experiences consistently
- Professional packaging system preventing damage with 99%+ successful delivery rate
- Comprehensive shipping insurance covering all high-value items ($50+)
- Automated tracking and notification system keeping customers informed
- Customer service response time under 2 hours with professional templates
- Clear return/exchange policy building customer confidence
- International shipping capability expanding market reach
- Quality control process ensuring zero defective shipments
- Positive customer feedback and reviews averaging 4.8+ stars
Ready for next step? You now have streamlined operations and excellent customer service, and can focus on scaling and optimizing your business for long-term growth.